Frequently Asked Questions


Do I have to make an appointment or can I just walk in?

During the current COVID-19 Pandemic, we prefer that patients have a Telehealth appointment so we can screen them appropriately. We are now conducting all initial consults via Telehealth and where required a follow-up appointment can be at the practice. This enables us to both triage patients for symptoms of COVID-19 and manage the number of patients in the practice at any one time.


What does it cost to have an appointment with my GP?

Patients with a commonwealth concession card, children under 16 and patients vulnerable to COVID-19 will continue to be Bulk Billed for their Telehealth phone consultation.

From the 6th of April, a Private fee may be applied to Telehealth bookings with the practice at the Doctor’s discretion.


Do I need a long consultation?

We do standard 10-minute appointments. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Yet as all initial consultations will be conducted via Telehealth, the Doctor can advise if your next appointment will need to be in the practice and if it requires a longer booking. We apologise if this seems a cumbersome process, though it’s our best opportunity to provide a safe environment while still offering our services amidst the COVID-19 health emergency.


How are diagnostic test results managed?

Test results are only given to the patient concerned, these results may be given over the phone by an experienced practice nurse. However, you will generally be asked to make a Telehealth appointment with your Doctor to follow up.


How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately, they cannot be backdated. Please try to present early in your illness should you require this service.


Is it possible to have telephone consultations?

Under the current COVID-19 Pandemic conditions, Telehealth consults are available and can be booked online via our website. In fact, all initial appointments made with the Doctor will be conducted via Telehealth to ensure the safety of both patients and medical staff.


How is my confidentiality and privacy managed?

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.


How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the reception team for a ‘transfer of medical records’ request. This email address is being protected from spambots. You need JavaScript enabled to view it.


Do I need to make an appointment for blood test?

In accordance with the Department of Health COVID-19 guidelines, we have implemented strict distancing and hygiene measures within the practice. Therefore, we encourage you to call reception and notify them you will be coming in for a pathology test. This enables them to triage you over the phone prior to your arrival.


I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. You can then make a booking online for a GP consult, which will be conducted via Telehealth (phone or video call) from within the safety of your own home.


I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make a Telehealth appointment with a GP first to ask about a referral letter; your GP will advise you accordingly and if you are required to come into the practice.