Stay Home And Have Your GP Consult On The Phone

Have your GP consult on the phone

Qualitas Health has 31 medical centres across New South Wales, Victoria and Queensland who are moving their General Practitioner consultations to be conducted over the phone.

Managing Director Prashant Menon states “Our GP’s, nurses and practice staff are on the front line and to continue to provide our services in a safe environment for both our teams and patients we are moving all GP consults be carried out over the phone.”

“We hear the message about social distancing and we are evolving quickly to accommodate the changing needs and environments of our Patients.”

“It may become increasingly undesirable for patients to leave their homes for basic medical needs.”

“I believe that phone consultations will ease much anxiety for many. It enables GP’s to triage over the phone, only seeing patients at the practice where there is a clinical need and it is safe to do so.”

The Federal Government has included GP’s in the criteria for Telehealth consults to be bulk billed in a recent move, working in conjunction with advocates for the move RACGP.

“We encourage all patients wanting to make a booking to call our practices, and we are providing phone consults to all needing to speak to a GP, those who are Medicare-eligible and private.”

Symptoms: is it COVID-19, a simple cold or Flu?

Less than two months have passed since Australia’s horrifying bushfire season, which saw both great heroism and patriotism as we stood together and battled our way through a national emergency. For months we choked in the smoke of the fires, feeling helpless as we watched our country burn. It seems only a few moments have passed of which to catch a breath, and we no longer stand together in the fight for our lives, but rather in the unfamiliar form of warfare through isolation.

In these uncertain times amidst the COVID-19 outbreak, authorities doing the best they can with the limited information as it becomes available, advise a new paradigm for the identity of Australians. This includes social distancing, prohibiting the customary handshake and closing public areas for social expression, including pubs, restaurants, cafes, gyms and spiritual houses. Those flaunting non-compliance forcing more salt in the wounds, provoking the closure of some of our most iconic beaches. As we quickly drift towards a crashing wave of pandemic proportions.

Mass hysteria has led to understocked supermarkets (and outhouses for that matter) and the fundamental ritual of sanitising or sudsing up hands is now enjoyed after all occasions keeping you busy for seemingly hours each day (if you are lucky enough to have a supply of soap that is). But to top it all off, the all Australian saying of “She’ll be right mate!” is no longer the socially acceptable way to handle feeling under the weather, you’re expected to crawl under a rock for two weeks and hope there is still a good (healthy) Samaritan or UberEATS driver around to drop in vital supplies.

So how do you know if the symptoms you’re feeling are indications of Coronavirus, the Flu or if it’s the everyday run of the mill cold?

We think this infographic put together by the Department of Health (and adapted by us) is a great way to differentiate between the symptoms of each and may save an unnecessary trip to the closest COVID-19 clinic.

We hope this information provides some understanding of how the virus’ presents and we’re just a phone call away to provide you with a suitable course of action in these times of uncertainty. If you’re feeling unwell or unsure if your symptoms could be the sign of something more serious, please contact your local Qualitas Health general practice to book a consult with one of our GP’s.

Covid–19: Identifying the Symptoms

Download the PDF

Important Covid-19 Update

Covid-19 Update from Qualitas health

Managing Director of Qualitas Healthcare Australia, Prashant Menon today announced – “All Qualitas Health General Practice sites are open, supporting the health of the community in the face of this growing pandemic.

Mr. Menon states, “The health of our patients and our staff is our utmost priority. Our experienced team of General Practitioners, Nurses, and Clinical Support Staff are working tirelessly across our 31 sites to meet the increasing demands brought about by Coronavirus.

“We will continue to operate our sites to a high standard, increasing hygiene measures in accordance with the Department of Health guidelines. We are taking strict measures to protect and minimise the risk of an unexpected transmission to a patient whilst in our practice. However, there may be the possibility with stringent controls in place in the interest of safety, patients and referrers may experience increased throughput times and slight delays in results.

“We have introduced Tele-health services and phone consultations at many of our practices to continue providing high-level healthcare to our community. Some practices may provide telephone only consults, others may be able to provide full telehealth services, and others may not be able to provide any assistance via this method at all for the time being. It is recommended that patients contact the practice directly to determine the availability of their GP to do phone consults.

“Now is a time where we all must remain vigilant and stay informed of developments as they evolve. The practice of social distancing and personal hygiene is something we can all do to help protect the health of those around us. All our practices display clear signage at the front windows, indicating that patients who meet the clinical and epidemiological criteria for COVID-19 refrain from entering the practice.”

Patients making an online appointment with us with HotDoc are instructed to call the practice if they have any of the COVID-19 criteria and are unable to make an online booking.

When a patient calls the practice, our staff will ask pertinent screening questions to patients before confirming any booking.

Patients that are either a confirmed case or meet the clinical and epidemiological criteria for COVID-19 and are a suspect case will be redirected to the appropriate public health testing facility from our practice.

We urge all patients to contact their local Qualitas Health general practice with any questions.

2020 International Year of the Nurse & Midwife!

The World Health Organisation has declared 2020 the Year of the Nurse & Midwife for the invaluable contribution to health care globally!

In each of our 31 Qualitas Health General Practice locations, we have nurses who demonstrate daily in their exceptional care outstanding delivery of our patient-focused values.

We are so proud to have such amazing, skilled and passionate health care professionals within our Qualitas practices.

WHO states the world needs 9 million more nurses and midwives if it is to achieve universal health coverage by 2030.


Immunisation FAQ’s

Written by In The Cove

Burns Bay Medical Lane Cove is a family friendly medical practice (ITC knows because our whole family goes there).  They are frequently asked about immunisation and how to access immunisation records.  We asked Burns Bay Medical to answer some Frequently Asked Questions about immunisation.

What Immunisation Records Do I Need to Produce To Enrol My Child in Child Care?

From 1 January 2018, parents must provide a copy of one or more of the following documents to enrol in a child care centre:

No other form of documentation is acceptable (i.e. the Blue Book). The documents must be stored by the child care director in a secure location for 3 years, unless a child transfers to another child care centre.

What Information is Required Before I Enrol My Child at Primary School?

Under the Public Health Act 2010 and the Public Health Regulation 2012, primary schools must request and record the immunisation status of each enrolled child.

The Immunisation History Statement (IHS) which is issued by the Australian Childhood Immunisation Register (ACIR) is required as proof of immunisation status for enrolment at school under the NSW Public Health Act 2010. The Personal Health Record (Blue Book) is not acceptable evidence.

If you can’t find this information or forget to provide it to your school, your child will be classified as not immunised and may be excluded from school if there is an outbreak of a vaccine-preventable disease in the school.

The IHS needs to be obtained by a parent or legal guardian of a child from the Australian Immunisation Register (AIR) and may be obtained by:

  • accessing your Mygov account;
  • by calling the AIR on 1800 653 809.

The quickest way to obtain the certificate is via your Mygov account as you can print it directly, as long as you are linked up to your Medicare account. If you opt to call AIR it would take a minimum of 10 working days before you receive the certificate in the post and mailed to the registered mailing address of the child’s Medicare card.

Schools do NOT accept immunisation summaries provided by medical practices, so it is a good idea to obtain certificates from your Mygov account or AIR as soon as possible.

What is the Immunisation Schedule?

You can view the Immunisation Schedule here and download if you would like to put the dates in your diary.

How Do I Book an Immunisation with Burns Bay Medical Practice?

Just call the practice on 9427 4855 to book an appointment with the Practice Nurse, preferably on a day that your regular doctor is on duty to see your child and oversee the process.

If you would like your child to have a health check at the same time, you will be required to book an appointment with the doctor prior to the immunisation appointment with the nurse.

After having received an immunisation, you will be required to wait in the surgery for 15 minutes as a precaution to ensure that your child does not have a reaction to the immunisation.  So it is a good idea to leave plenty of time and not to book another appointment elsewhere straight after the shot.

NSW Govt Announces free Flu Shots

From April 2018 all NSW children aged from six months to under five years of age will be offered free influenza shots. Parents will be able to access the free flu shot from Burns Bay Bay Medical.

The flu shot will reduce your child’s risk of influenza (flu), minimise the spread of flu and protect vulnerable groups including babies too young to receive the vaccine, those medically at risk and those with weakened immune systems.